OPERATIONS AND SUPPLY CHAIN MANAGEMENT 11TH EDITION PDF

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pdf. operation management by william. j. stevenson 11th edition. Pages .. Establishing Priorities, 15 Supply Chain Management competition, and. Heizer Solutions Download Pdf, Free Pdf Operations Management 11th Edition management processes and supply chains 11th edition by lee j. krajewski. Edition norinkgibipen.gq - Free Download Operations Management 11th Edition and supply chains 11th edition in pdf or read operations management.


Operations And Supply Chain Management 11th Edition Pdf

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B consistent quality. C on-time delivery. Answer: B Reference: Competitive Priorities and Capabilities Difficulty: Moderate Keywords: competitive priorities Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. AACSB: Application of Knowledge 13 A popular haberdashery could take a customer's measurements in the afternoon and produce a dandy suit ready for customer pickup by next morning.

Their competitive priority was: A variety. B top quality. C delivery speed. D on-time delivery. Answer: C Reference: Competitive Priorities and Capabilities Difficulty: Moderate Keywords: competitive priorities Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

AACSB: Application of Knowledge 14 For students not wanting a traditional major in marketing or accounting, for example, the college decided to create a general business major, which allowed any combination of the easiest business courses to comprise the program.

The competitive priority achieved in this example is: A customization. B delivery speed. Answer: A Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: customization, competitive priority Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

Answer: A Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: volume flexibility, competitive priorities Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. AACSB: Application of Knowledge 16 A firm gains competitive advantage by outperforming competitors in terms of competitive priorities, which fall into four major groups: , , , and.

Answer: cost, quality, time, flexibility Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: competitive priorities, cost, quality, time, flexibility Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. Answer: Lead time Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: time, delivery speed Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

Answer: On-time delivery Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: on-time delivery Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. AACSB: Application of Knowledge 19 is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

Answer: Volume flexibility Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: volume flexibility, demand fluctuations Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. AACSB: Application of Knowledge 20 Every sub-contractor knew that their quality had to be excellent to be considered for the project; it was their ability to deliver on time that would secure the lucrative contract.

Quality was recognized as being an , but on-time delivery was the.

Answer: order qualifier, order winner Reference: Competitive Priorities and Capabilities Difficulty: Moderate Keywords: order qualifier, order winner Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. Give an example from an organization public or private, manufacturing or service. Answer: An operations strategy is the means by which operations implements the firm's corporate strategy. Competitive priorities are the key capabilities that operations must develop to compete successfully in a market segment.

Possible competitive priorities include low-cost operation, high-performance design, consistent quality, delivery speed, on-time delivery, development speed, customization, and volume flexibility.

Examples will vary.

Reference: Competitive Priorities and Capabilities Difficulty: Moderate Keywords: operations strategy competitive priorities Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. Answer: The two competitive priorities are top quality, which is the determination of the level of operations performance required in making a product or performing a service, and consistent quality, which measures the frequency with which the product or service meets design specifications.

Reference: Competitive Priorities and Capabilities Difficulty: Moderate Keywords: competitive priorities, top quality, consistent quality Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. Answer: The three competitive priorities for time are delivery speed, on-time delivery, and development speed. Delivery speed refers to the elapsed time between receiving a customer's order and filling it. On-time delivery measures the frequency with which delivery-time promises are met.

Development speed measures how quickly a new product or service is introduced. Reference: Competitive Priorities and Capabilities Difficulty: Moderate Keywords: competitive priorities, delivery speed, on-time delivery, development speed Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

AACSB: Application of Knowledge 5 In an assembly operation at a furniture factory, six employees assembled an average of custom chairs per 5-day week. What is the labor productivity of this operation? A 90 chairs per worker per day B 20 chairs per worker per day C 15 chairs per worker per day D 75 chairs per worker per day Answer: C Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Moderate Keywords: labor productivity Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

Which of the following actions will increase productivity? Increase labor per 10 units of production 2. Decrease labor per 10 units of production 3. Increase number of units per 10 minutes of labor 4. Decrease number of units per 12 minutes of labor A 1 and 3 only B 2 and 4 only C 1 and 4 only D 2 and 3 only Answer: D Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Easy Keywords: labor productivity Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

Weekly overhead is charged at the rate of 1. What is the multifactor productivity for the week? The current process uses 10 workers and produces units per hour. You are considering changing the process with new assembly methods that increase output to units per hour, but will require 14 workers.

What is the multifactor productivity of the current process? A less than or equal to 8. What is the multifactor productivity of the new process? Based on your productivity calculations, what decision should you make? A implement the new process B stay with the current process C need more information to make a decision D Either process is acceptable since the multi-factor productivities are the same.

Answer: A Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Moderate Keywords: multifactor productivity Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

What is the multifactor productivity ratio?

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A less than 1. A ability to safeguard proprietary technology in working with offshore suppliers B a recent climate of low political risk and lessening nationalization C high levels of worker skills in foreign countries mean less required training D strong global competition and increased worldwide demand Answer: D Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Moderate Keywords: global competition Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

B human resources. C finance. D supply chain. Answer: A Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Moderate Keywords: global competition Learning Outcome: Discuss the influences of the global competitive environment on operations management AACSB: Application of Knowledge 14 Companies that do not have operations in China find it difficult to compete based on the basis of low prices with companies that do.

Instead those companies tend to compete based on: A quality and social responsibility. B speed and small production runs. C luxury. D quality and small production runs. Answer: output, input Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Moderate Keywords: output, input, productivity Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

Cite specific examples and reference the productivity equation to support your thesis. Answer: Examples will vary; students should argue that the increase in global competition has increased productivity for those firms that have survived.

Firms that fail or have already failed to effectively compete with new competition suffer from reduced sales, so the numerator in the productivity equation will be lower, perhaps without a commensurate decrease in the denominator, resulting in reduced productivity. Firms that are effectively competing against global competition probably have higher levels of productivity.

Global operations might include cheaper or better raw materials and labor, resulting in a smaller denominator and higher productivity. Global competition might also inject new management techniques and leaner operations if some services are outsourced to specialist companies. Answer: Operations in other countries can have disadvantages. A firm may have to relinquish proprietary technology if it turns over some of its component manufacturing to offshore suppliers or if suppliers need the firm's technology to achieve desired quality and cost goals.

Political risks may also be involved. Each nation can exercise its sovereignty over the people and property within its borders. The extreme case is nationalization, in which a government may take over a firm's assets without paying compensation.

Exxon and other large multinational oil firms are scaling back operations in Venezuela due to nationalization concerns. Further, a firm may actually alienate customers back home if jobs are lost to offshore operations. Employee skills may be lower in foreign countries, requiring additional training time. South Korean firms moved much of their sports shoe production to low-wage Indonesia and China, but they still manufacture hiking shoes and in-line roller skates in South Korea because of the greater skills required.

In addition, when a firm's operations are scattered globally, customer response times can be longer. Published in: Full Name Comment goes here. Are you sure you want to Yes No. Be the first to like this. No Downloads. Views Total views. Actions Shares.

Embeds 0 No embeds. No notes for slide. Operations management processes and supply chains 11th edition read [pdf] 1. Operations Management: Book Details Author: Lee J.

Krajewski ,Manoj K. Malhotra ,Larry P. Ritzman Pages: Pearson Brand: English ISBN: AACSB: Application of Knowledge 18 Which one of the following statements is more of a general characteristic of a service organization, as compared to a manufacturing organization?

Operations Management (11th Edition)

A Output can be inventoried. B The response time is longer. C There is less customer contact. D The facilities tend to be smaller.

Answer: D Reference: A Process View Difficulty: Moderate Keywords: manufacturing organization, service organization, facilities Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services.

B high levels of customer contact. C output that cannot be inventoried. D low levels of capital intensity. Answer: A Reference: A Process View Difficulty: Moderate Keywords: manufacturing organization, service organization, physical output Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services. B low levels of customer contact. C output that can be inventoried. Answer: D Reference: A Process View Difficulty: Moderate Keywords: manufacturing organization, service organization, capital intensity Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services.

AACSB: Application of Knowledge 21 A n is any activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides one or more outputs for its customers. Answer: process Reference: A Process View Difficulty: Moderate Keywords: process, activity, input, value Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services.

Provide examples to illustrate your arguments. Answer: Manufactured Goods Services Physical, durable products Intangible, perishable products Output can be produced, stored, and Can't be produced and stored transported Low customer contact Customers can be part of the input and part of the process Have days to deliver Must be offered within minutes Regional, national, or international Local markets markets Large facilities Small facilities Capital intensive Labor intensive Quality easily measured Quality not easily measured Examples will vary.

Reference: A Process View Difficulty: Moderate Keywords: manufacturing process, service process Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services. Describe this organization's inputs, processes, and outputs.

Operations Management: Processes and Supply Chains, 11th Edition

Answer: Answers will vary based on the employer selected. Reference: A Process View Difficulty: Moderate Keywords: input, process, output Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services. AACSB: Application of Knowledge 2 The supplier relationship process selects the suppliers of services, materials and information, while the order fulfillment process facilitates the timely and efficient flow of these items into the firm.

AACSB: Application of Knowledge 3 One distinction between core processes and support processes is that core process can cut across the organization while support processes do not.

B core process. C support process. D system.

AACSB: Application of Knowledge 6 The process that facilitates the placement of orders and identifies, attracts, and builds relationships with external customers is called the: A customer relationship process. B new service development process. C order fulfillment process. D supplier relationship process. AACSB: Application of Knowledge 7 The process that includes the activities required to produce and deliver the service or product to the external customer is called the: A customer relationship process.

B the corporate strategy. C the market analysis. D the organizational design. Answer: B Reference: Operations Strategy Difficulty: Moderate Keywords: corporate strategy Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

AACSB: Application of Knowledge 4 In response to social and political moves to discourage cigarette smoking, major cigarette manufacturers have had to diversify into other products.

Identifying the pressures against smoking is an example of: A environmental scanning. B market segmentation. C flow strategy. D mission statement development. Answer: A Reference: Operations Strategy Difficulty: Moderate Keywords: environmental scanning, strategy Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability AACSB: Application of Knowledge 5 A company realizes that recent layoffs at its primary customers reflect potential falling demands for its customers' products, and hence for its own products.

The company has engaged in: A flow strategy. C mission statement redefinition. D environmental scanning. Answer: D Reference: Operations Strategy Difficulty: Moderate Keywords: environmental scanning Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

B another name for competitive priorities. C various flow strategies. D the unique resources and strengths that management considers when formulating strategy. Answer: D Reference: Operations Strategy Difficulty: Moderate Keywords: core competency, strategy Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. A facilities B top quality C low-cost operations D on-time delivery Answer: A Reference: Operations Strategy Difficulty: Moderate Keywords: core competency Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

B other needs. C product needs. D delivery system needs.

Answer: C Reference: Operations Strategy Difficulty: Moderate Keywords: needs assessment Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. This is an example of: A market segmentation. B a collaborative effort between the company and its customers. C a needs assessment. D a mission statement.

Answer: A Reference: Operations Strategy Difficulty: Moderate Keywords: market segmentation Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization. AACSB: Application of Knowledge 10 One form of strategic alliance is the , in which two firms agree to cooperate to produce a product or service together. Answer: The customer relationship process identifies, attracts, and builds relationships with external customers and facilitates the placement of orders.

The order fulfillment process includes activities required to produce and deliver the service or product to the external customer. The supplier relationship process selects the suppliers of services, materials, and information and facilitates the flow of these items into the firm. All of these processes exist to provide a service or product to the customer. But once cash flow was healthy, downloading decisions were made based on the fastest delivery of goods and services by firms. In this case, delivery speed is clearly the order qualifier.

AACSB: Application of Knowledge 4 Admission to the prestigious school had become so competitive that a high GPA is no longer enough to separate one fresh-faced high school student from another. Today's outstanding candidate must also demonstrate their involvement in a myriad of extracurricular activities in order to be admitted. It seems that good grades are now: A a needs assessment. B order qualifiers. C order winners. Answer: B Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: order qualifier Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

It was called planned obsolescence and no one seemed to care until companies entered the market that promised 70,, then 80,, and finally , warranties. What sets a great car apart from a good one now is not the quality, which is assumed, but performance, safety and fuel economy. A car that can achieve all three is highly sought after.

In the automotive market, performance, safety and fuel economy are sterling examples of: A order winners. B a needs assessment. C order qualifiers. Answer: A Reference: Competitive Priorities and Capabilities Difficulty: Easy Keywords: order winner Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

Your list of considerations include the computer's speed in processing data, its weight, screen size, and price. You consider a number of different models, and narrow your list based on speed and monitor screen size, then finally select a model to download based on its weight and price.

In this decision, weight and price are examples of: A order qualifiers.A order qualifiers. AACSB: Application of Knowledge 12 While other suppliers bidding for the contract brought bids with lower per unit costs, Orchard wanted to take delivery based on the fact that the components they were using were machined to their exacting specifications A firm may have to relinquish proprietary technology if it turns over some of its component manufacturing to offshore suppliers or if suppliers need the firm's technology to achieve desired quality and cost goals.

Exxon and other large multinational oil firms are scaling back operations in Venezuela due to nationalization concerns. A ability to safeguard proprietary technology in working with offshore suppliers B a recent climate of low political risk and lessening nationalization C high levels of worker skills in foreign countries mean less required training D strong global competition and increased worldwide demand Answer: D Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Moderate Keywords: global competition Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization.

Reference: Addressing the Trends and Challenges in Operations Management Difficulty: Moderate Keywords: globalization Learning Outcome: Discuss the influences of the global competitive environment on operations management AACSB: Application of Knowledge 19 What are some ethical issues that are prevalent in organizations that have a global operations presence?